This is a shame that it is so poorly designed. The interface often brings drivers to incorrect locations (leaving customers to have to run to the driver or they get chafer full fare even when not in the car!). No option even for texting the driver.
The drivers are NOT better or vetted. Simply just taxi drivers = mean and often rude. Nothing like the service of uber or the like where only better drivers get to be drivers.
danilotheman about Hailo - The Taxi App, v4.42.1